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Published on March 28th, 2011


Who to meet at the Service Desk & IT Support Show – part 1

With the Service Desk & IT Support Show (SDITS11) less than four weeks away, we begin our preview of what is shaping up to be the most important industry event for many years.

The service management industry, after many years of stagnation, finds itself in a situation of forced introspection, with the calls to deliver IT which helps the business meet the challenges presented by the slow growing economy becoming ever louder. The pressure to find technologies and services which meet this challenge is therefore heightened, and with more than 80 exhibitors, SDITS11 is the best way to see first hand a large number of products in a short space of time.

Over the next few weeks, we will be previewing some of the latest products that will be shown, many for the first time, at the Show.  To help you narrow down your search to the products important to you, we have categorised the articles:

– Training and qualifications

– Asset/infrastructure management

– Service management suites


– Remote/mobile support

– Cloud

Training and Qualifications

– The latest range of ITSM qualifications are available from APMG-International covering areas including; Service Catalogue that compliments the ITIL V3 scheme, CMDB covering service asset and configuration management, Change Analyst that concentrates on changes within ITIL service delivery, and ISO 20000 accreditation.

– Training and consultancy provider FGI is offering a series of ITIL seminars, providing guidance and exploring topics including “How to do more with less”, and “Effective ITSM”.   Sessions take place at venues across the UK, with further information and details of bespoke onsite seminars available at stand 534.

Kepner-Tregoe is bringing an experimental approach to problem solving at stand 204, with participants able to demonstrate troubleshooting skills in a workshop titled “Fixing the doughnut machine”, and a simulation addressing data processing named “Why did the chicken cross the road?”

Numara will be hosting daily seminars at the show with topics including CMDB, service catalogue, and software asset management and integration.  Also available at stand 520 is a research paper focusing on the convergence of ITSM and IT asset management.  Visitors to the Numara stand will also be entered into a draw for an Apple iPad.

– Resource as a Service (RaaS) is an alternative to non-permanent resourcing from Pink Elephant that addresses the traditional issues of gaps left in teams during recruitment and extended leave.  RaaS provides known individuals with the specific skill sets needed from Pink Elephant’s internal and associate pool, ensuring the effective covering of positions in a shorter space of time.  A breakdown of further benefits will be available from Pink Elephant on stand 600.

Practice-IT is launching an online community based learning platform on stand 930. Called 3g, the aim is to bring together like minded people who have the ability to learn from each other, access formal and informal training material, assess current skills and build a learning plan to develop careers, and access real IT equipment online to develop practical skills.

– Service management experts from QA will be on hand to discuss ISEB Foundation and a range of specialist eLearning courses, along with demonstrating new ways of accessing training including the use of virtual classrooms.

The Service Desk Institute (SDI) is sharing its wealth of advice and guidance on the SDI Hub, along with interactive sessions from a dedicated theatre.  There is the opportunity to take the Service Desk Challenge, and to discuss education, personal development, and service improvements with SDI trainers. Don’t forget to drop off completed show guides at the stand to be entered into a prize draw for prizes including Dr. Dre Monster iBeats headphones and the latest Nintendo 3DS console.

Remember to pre-register for the event to ensure your free, fast-track entry at www.servicedeskshow.com/register.

Click here to read part 2 of our preview, which looks at asset and infrastructure management.

Click here to read part 3, which looks at ITIL.

Click here to read part 4, which looks at service management suites.

Click here to read part 5, which looks at remote and mobile support.

Click here to read part 6, which looks at cloud technologies.

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